The standard operating procedures for trampoline park businesses target ensuring safety, efficiency, and customer satisfaction by outlining specific protocols and guidelines for use in daily operations.
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1. Trampoline Park Opening Procedures
1.1 Pre-Opening Checklist
- Arrive 30 minutes before the park opens.
- Disarm the security system.
- Turn on lights, heating/air conditioning, and music systems.
- Inspect trampolines and all equipment for any damage or wear.
- Conduct a safety check to ensure all equipment is properly secured.
- Clean and sanitise high-touch areas (entrances, counters, bathrooms).
- Restock necessary supplies (wristbands, socks, refreshments).
1.2 Staff Briefing
- Conduct a quick meeting to review daily schedules, bookings, and any special events.
- Assign roles and responsibilities for the day.
- Review any updates or changes to procedures or policies.
2. Trampoline Park Customer Check-In Process
2.1 Registration and Waivers
- Greet customers warmly as they enter.
- Direct new customers to complete the waiver form using the QR-codes setup around the trampoline park
- Verify waivers and check IDs for age verification if necessary – do NOT allow admission without a signed waiver.
- Provide wristbands related to the check-in time and socks to participants.
2.2 Payment and Ticketing
- Process payments using the POS system.
- Provide customers with a receipt and inform them about their jump time.
- Offer upsells such as refreshments and merchandise.
2.3 Safety Briefing
- Direct customers to the safety video station or provide an in-person safety briefing.
- Ensure all customers understand the park rules and safety guidelines.
- Answer any questions customers may have regarding the safety procedures.
3. Trampoline Park Procedures During Operation
3.1 Supervision and Safety Monitoring
- Staff members should be stationed at key points throughout the park.
- Actively monitor trampolines and other equipment to ensure safe use.
- Intervene immediately if any unsafe behavior is observed.
3.2 Customer Assistance
- Be available to assist customers with any questions or concerns.
- Provide guidance on how to use equipment safely.
- Offer first aid assistance if necessary and document any incidents.
3.3 Cleanliness and Maintenance
- Conduct regular cleaning sweeps every hour (wipe down surfaces, empty trash bins).
- Check restrooms frequently to ensure they are clean and stocked.
- Inspect trampolines and other equipment periodically for any signs of damage.
4. Trampoline Park Closing Procedures
4.1 Pre-Closing Checklist
- Announce the park’s closing time to customers 30 minutes before closing.
- Begin closing down certain sections gradually while allowing customers to finish their sessions.
- Ensure all customers have exited the park safely.
4.2 Cleaning and Sanitizing
- Perform a thorough cleaning of all areas, including trampolines, equipment, restrooms, and common areas.
- Sanitize high-touch surfaces and equipment.
- Restock supplies for the next day.
4.3 End-of-Day Tasks
- Reconcile the cash register and POS system, and prepare the daily sales report.
- Secure any cash in the safe.
- Review and document any incidents or maintenance issues encountered during the day.
- Lock up all entrances and set the security system.
5. Trampoline Park Daily Maintenance Process
5.1 Equipment Inspection
- Check all trampolines, foam pits, and other equipment for wear and tear.
- Ensure all safety nets, padding, and springs are in good condition.
- Report any damage or potential hazards to management immediately.
5.2 Cleaning Schedules
- Execute the daily cleaning schedule.
- Assign specific cleaning tasks to staff members to ensure accountability.
- Use appropriate cleaning agents and follow safety guidelines.
6. Customer Service Protocol
6.1 Greeting and Interaction
- Always greet customers with a smile and positive attitude.
- Be proactive in offering assistance and answering questions.
- Maintain a friendly and approachable demeanor at all times.
6.2 Handling Complaints
- Listen to customer complaints attentively and empathetically.
- Apologise for any inconvenience and offer immediate solutions.
- Document complaints and escalate to management if necessary.
6.3 Feedback Collection
- Encourage customers to provide feedback via surveys or comment cards.
- Review feedback regularly to identify areas for improvement.
- Implement changes based on customer suggestions to enhance their experience.
This comprehensive SOP for general operations ensures that your trampoline park runs smoothly, maintains high standards of safety and cleanliness, and provides excellent customer service.
Other areas of a trampoline park you may wish to consider creating SOPs for include:
- Staff Management
- Financial Management
- Facility Management
- Marketing & Sales
- Legal & Compliance
- Technology and Software
- Food Handling, Health and Hygiene
What is a Trampoline Park SOP?
A Trampoline Park SOP (Standard Operating Procedure) targets the establishment of consistent, safe, and efficient practices within the park by providing detailed instructions and guidelines for various operational tasks and scenarios to assist staff with exact steps of what to do.
Disclaimer
The above Standard Operating Procedures (SOPs) for an indoor trampoline park business are provided as general guidelines and best practices to assist trampoline park operators in maintaining a safe, clean, and customer-friendly environment. These procedures are intended to serve as a reference and may not cover all specific requirements and regulations applicable to your business location or situation. By using these SOPs, you acknowledge that they are intended as a helpful guide and do not constitute legal or professional advice. Always seek professional counsel where necessary to ensure your trampoline park operates within the bounds of applicable laws and best practices.
