Get a CRM that’s specifically designed for venue owners & managers. Custom templates, all your guest data, automations, and more to grow your entertainment venue!
Grow your venue’s revenue with our built-in CRM
Guest feedback surveys
Gain actionable insights into guest experiences with our guest feedback surveys. Collect feedback on various aspects of your venue, such as ambiance, service quality, and amenities, allowing you to make informed decisions and enhance the overall guest experience.
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Automate staff rewards
Recognize and motivate your staff by automating staff rewards.
Built-in email
You have the ability to quickly and easily send transactional emails to guests to give them information and updates on your venue.
Built-in SMS
Leverage the power of email marketing with our built-in email functionality.
Campaign triggers
Trigger automated campaigns based on specific guest events such as time since their last visit to stay front of mind.
Capture & store customer data
Effortlessly collect and securely store vital customer information.
Customize email and PDF templates
Tailor your communication with customers by customizing email and PDF templates.
Integrate with SMS and email marketing platforms
Seamlessly integrate our CRM software with popular SMS and email marketing platforms.
Issue customer service vouchers
The option to offer a customer service voucher with a tailored email template as a way of saying sorry to a guest.
Marketing automations
Save time and streamline your marketing efforts with automated workflows.
Send surveys and track responses
Gather valuable feedback from your customers through surveys and track their responses in real-time.
Maintain and nurture your guest relationships with our easy to use CRM functionality
Increased efficiency and organization
Our CRM software empowers you by providing a centralized platform to capture, store, and access customer data. By having all your customer information in one place, you can efficiently manage and organize your customer relationships. This streamlined approach saves your time, reduces your manual efforts, and enhances your operational efficiency.
Enhanced guest engagement
With features like customizable email/PDF templates, marketing automations, built-in SMS, and built-in email capabilities, you can deliver targeted and personalized communication to your guests. By engaging your guests with relevant messages, promotions, and offers, you can build stronger relationships, increase guest loyalty, and drive repeat business.
Data-driven decision-making
Our CRM software enables you to capture and track your customer data, including purchase history, preferences, and feedback. With this valuable information, you can gain insights into customer behavior, preferences, and trends. These insights empower you to make data-driven decisions, such as tailoring marketing campaigns, optimizing pricing strategies, and improving overall customer experiences.
Improved guest satisfaction and loyalty
By utilizing campaign triggers, issuing guest service vouchers, sending surveys, and automating staff rewards, you can ensure guest satisfaction. Automated reminders, personalized incentives, and proactive guest service initiatives create memorable experiences that let your guest know you value them.
Unlock your venue’s full potential with VenueSumo!
FAQ
The CRM feature in our venue management software provides you with a comprehensive view of your guests, allowing you to understand their preferences, behaviors, and needs. With centralized guest data, you can personalize your interactions, deliver targeted messages, and provide exceptional experiences, helping you engage with your guests.
Absolutely! Our CRM feature is designed to capture and store guest data effectively. You can securely store contact details, track purchase history, and record communication history across various channels.
Our CRM feature offers robust marketing automation capabilities. You can set up automated workflows, triggers, and actions to integrate with your preferred marketing software. From sending personalized email campaigns to triggering messages based on specific events like abandoned carts or new bookings, our CRM software enables you to automate repetitive tasks, nurture leads, and deliver timely and relevant marketing communications.
Yes, you can leverage the power of our CRM capabilities while utilizing your preferred marketing tools. This integration ensures that your communication remains consistent and effective across multiple channels, maximizing your reach and engagement with customers.