"We’ve noticed when guests reserve birthday parties online they will prepurchase items before they are arrive and then spend more once they’re here on items like ride tickets, game tokens, even food, which all adds up."
Name: POJOS Family Fun Center
Location: Boise, Idaho, USA
Founded: 1974
Size: 22,000 sq ft
Type: Family Entertainment, Arcade, Birthday Parties, Café, Rides
POJOS Family Fun Center is a cherished multi-generational entertainment institution in Boise, Idaho. With over 50 years of history, POJOS has continually adapted to serve its community while preserving the magic of classic family fun from tokens and bumper cars to birthday parties and Idaho’s only indoor carousel.
As one of Idaho’s most iconic family entertainment centers, POJOS has delighted generations of guests with arcade games, rides and birthday celebrations. As POJOS has grown, so has the complexity of its operations, especially in managing party bookings, customer communications and reconciling finances between multiple systems.
With manual processes, staff were spending hours each day on admin tasks like:
This not only slowed down operations but placed unnecessary strain on the team and limited the attention on guest experience.
POJOS recently implemented Venue Sumo’s venue management software platform and the team at POJOS has significantly improved efficiency, revenue and the guest experience.
The key benefits of switching to Venue Sumo were:
By making it easier for guests to plan and prepay for their party experience, POJOS saw a clear increase in both upfront revenue and in-venue spending.
Key Results:
"We’ve noticed when guests reserve birthday parties online they will prepurchase items before they are arrive and then spend more once they’re here on items like ride tickets, game tokens, even food, which all adds up."
— Zach Wood, Cafe Manager, POS Systems Manager
By automating the party booking, confirmation and receipts sending process, the POJOS team has drastically reduced time spent during the week on calls and emails with customers.
Highlights:
"Before, the team was buried in phone calls and emails every day with customers organizing every detail of their parties. Now that all party themes and color, party items are purchasable online, confirmations go out instantly and instead we can use that time to focus on the guest experience."
Zach Wood, Cafe Manager, POS Systems Manager
Before: Google Docs and static run sheets created bottlenecks in the booking process as only management could create, edit or print.
Now: Staff can access, edit, and print up-to-date party briefs in real-time.
Benefits:
"We’re not chasing run sheets, brief reports or making last-minute edits anymore. It’s all handled by the system and easily printed, shared and ready to go for our birthday party operations."
— Jackie Hart, Cafe Supervisor
By consolidating party management and POS into one system, POJOS eliminated the friction of using multiple systems and trying to piece together data to understand sales numbers.
Improvements:
"It’s really nice to see what actually came into the business, what packages that were sold, any party extras that were sold and what’s in the bank all from the easy to read reports. "
— Zach Wood, Cafe Manager, POS Systems Manager
POJOS Family Fun Center is now better positioned than ever to deliver magical experiences for families while operating with the clarity, speed and precision of a modern business.
The improvements have not only fueled revenue growth but have empowered the team to work smarter, not harder.
