BounceINC

Bounce Inc is one of Australia’s leading active entertainment brands, operating a growing network of high-energy trampoline parks across 24 locations (as at January 2026), welcoming thousands of guests each week.

Across its venues, Bounce manages a complex mix of offerings including general admission sessions, birthday parties, group bookings, classes, holiday camps, memberships, food and beverage, retail merchandise, and online sales. Running these high-volume, fast-paced environments demands operational precision, speed, and complete visibility across every touchpoint of the guest journey.

To support this scale and complexity, Bounce partnered with VenueSumo, an all-in-one venue management platform that now powers everything Bounce sells, in-store and online, allowing teams to simplify operations, reduce risk, and stay focused on delivering exceptional guest experiences.

The Challenge

As Bounce continued to scale, managing an expanding range of revenue streams across multiple disconnected systems became increasingly difficult. Venue managers were forced to switch between POS and booking platforms, reporting lacked real-time accuracy, and reliance on custom-built software introduced ongoing risk and internal development overhead.

Bounce needed a modern platform that could replace fragmented systems with a single, reliable solution. Specifically, they were looking for:

• One unified system for POS and online bookings
• Real-time reporting venue managers could trust
• Flexibility to support custom integrations and workflows
• A low-risk, off-the-shelf platform capable of scaling across all venues

The Solution

Bounce selected VenueSumo as an all-in-one venue management platform to replace fragmented systems and reduce operational risk. VenueSumo now runs everything Bounce sells, both in-store and online:

• General admission sessions
• Birthday parties, groups, classes, and holiday camps
• Memberships, passes, and vouchers
• Café, food, drinks, and merchandise
• Online merchandise store
• All transactions flow through a single system, removing the need to switch between POS and booking software.

Why Bounce chose VenueSumo

Following an extensive research and evaluation of the leading venue management software platforms in the market, Bounce determined that VenueSumo was the most enterprise-grade solution available. The decision ultimately came down to platform capability, flexibility, and the strengths of the people behind the product.

VenueSumo was able to support Bounce’s unique requirements with custom functionality and integrations.

Integrations delivered:

• Bank payment gateway integration
• Custom reports and data extracts
• API extensions for inventory management
• Integration with marketing, email, and SMS platforms
• Customer feedback survey integration
• Australia Post integration for inventory workflows & logistics
• AfterPay integration
• Added support for sending transactional emails through the customer’s own email domain and account

Custom functionality delivered critical to Bounce’s operations:

• Pay-at-table QR code ordering
• Party package catering selection
• Party room rotation customisation
• Global POS products
• Membership system upgrades
• Booking platform on custom-domain
• Terms & conditions display
• Member login and online profiles
• Pass activation to protect liability
• Role management extensions
• New reporting capabilities and enhancements to existing reports

Operational Impact

For venue managers, the biggest win is simplicity.

• One system, one transaction: POS and bookings handled together
• Real-time reporting: Accurate, up-to-date reports available instantly
• Faster service: Orders can be saved, resumed, and managed without stopping queues
• Less friction: Staff stay focused on guests, not systems

As Bree puts it, once the final venue migrated, “we all breathed a sigh of relief and could really just spend our time focusing on giving that excellent customer experience.”

Business Outcomes

• Reduced risk by moving away from a custom-built system
• Lower costs by consolidating POS and ticketing into one platform
• Reduced internal development overhead
• Faster rollout due to an intuitive, easy-to-learn system
• Consistent operations across all venues

Despite being a major platform change, VenueSumo’s intuitive design made it easy to roll out across the entire Bounce network.

Ongoing Support

Bounce highlights VenueSumo’s customer support as a key differentiator. Support has been consistent not only during migration, but as part of day-to-day operations. The VenueSumo team remains available, responsive, and proactive, giving Bounce confidence that help is always on hand.

The Result

Bounce now operates on a single, unified platform that supports scale, reduces complexity, and frees teams to focus on what matters most: delivering an outstanding guest experience, every single day.